BetPanda Privacy Policy

1Introduction & Applicability

BetPanda (betpanda.bar) is an internationally licensed online gaming and Sports Betting platform. We believe protecting user privacy is a fundamental responsibility — not merely a legal obligation.

This Privacy Policy applies to the BetPanda website, mobile app, and all related services. It covers both registered users and visitors without an account. By using BetPanda's services, you automatically agree to this policy.

In this policy, we clearly set out what data is collected and why, how long it is kept, who it is shared with, and what your rights are. If anything is unclear, write to us at [email protected].

2What types of data are collected

BetPanda collects only the information necessary to provide its services and ensure security. The categories of data collected are listed below:

Personal Identification Information:

• Full name, date of birth, and gender
• Mobile number and email address
• Current address and country
• National ID or passport number (for KYC verification)

Financial information:

• Deposit and withdrawal amounts and history
• Mobile banking or e-wallet account number (for transaction verification purposes only)

Technical Information:

• IP address and device type
• Browser information and operating system
• Login time, logout time, and session data
• Betting history and gaming patterns

3How Your Information Is Used

BetPanda uses collected data for specific and limited purposes. Details are provided below:

• Account management: For registration, login, and security verification.
• Service Delivery: Betting, casino games, and bonus processing.
• Payment Processing: To confirm deposits and withdrawals.
• Fraud Prevention: To detect and prevent unusual activity.
• Customer Support: To resolve your issues quickly.
• Legal obligations: To fulfill requests from regulatory authorities.
• Platform Improvement: To analyze your usage patterns and help us improve BetPanda.

BetPanda does not sell your information to any marketing or advertising company, nor use it for any purpose not stated in this policy.

4Who Your Information Is Shared With

BetPanda does not sell or rent your personal information to third parties. However, in limited circumstances, data may be shared with trusted partners:

5Cookies & Tracking Technologies

Cookies are used on the BetPanda website and app. Cookies are small data files stored on your device that personalize your experience.

Types of cookies BetPanda uses:

• Essential Cookies: Login state and security tokens — the site cannot function properly without these.
• Functional cookies: To remember your language preference and theme settings.
• Analytics Cookies: To understand which sections of the site are most visited — fully anonymized data.

You can delete cookies or stop accepting new ones at any time through your browser settings. Please note that disabling certain essential cookies may limit site functionality.

6Data Protection Practices

BetPanda follows industry-leading standards to protect your data. Our security framework includes:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall Protection: Advanced firewall to prevent unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security for account login.
• Regular Security Audits: Penetration testing conducted by third-party security specialists.
• Staff training: Only authorized personnel may access designated data.
• Data Backup: Regular backups to secure servers.

That said, no system on the internet is 100% secure. In the event of a security incident, BetPanda will notify you in a timely manner as required by law and will take swift remedial action.

7Your Rights

As a BetPanda user, you have a number of important rights over your own data:

• Access: The right to know what information BetPanda holds about you.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data under certain conditions.
• Withdrawal of Consent: The right to withdraw consent for optional data use at any time.
• Portability: The right to request a copy of your data.
• Complaints: Right to lodge a complaint regarding data protection.

To exercise these rights, email [email protected] or reach us via live chat. We typically respond within 30 business days.

8Data Retention Period

BetPanda does not retain data longer than necessary. The retention periods for different types of data are outlined below:

• Account information: For the duration the account is active, and for 5 years after closure (as required by law).
• Financial transaction records: 7 years (in accordance with international financial regulations).
• KYC documents: Up to 5 years after account closure.
• Betting History: For the duration the account is active.
• Log Files: 90 days.
• Cookies: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

After the applicable retention period, BetPanda securely deletes or anonymizes your data.

9Underage Users

BetPanda strictly does not serve users under the age of 18. We do not knowingly collect any information from minors.

If a minor has registered an account on BetPanda by any means, parents or guardians should contact us at [email protected]. BetPanda will promptly close the account and delete all associated data.

10Policy Updates & Contact

BetPanda may update this Privacy Policy from time to time. If significant changes are made, you will be notified by email or in-app notification. The date of the latest update will always be shown at the top of this page.

Continued use of BetPanda after any changes take effect will be considered acceptance of the updated policy. We recommend checking this page periodically to stay informed.

For any privacy-related questions or concerns, feel free to reach out — we're always here to help.